“The superior thing, in this as in other departments of life, was to be late. Lateness showed that serene contempt for the illusion we call time which is so necessary to ensure the respect of others and oneself. Only the servile are punctual…Mystery at Geneva” ― Rose Macaulay
On January 7th I watched an infomercial on television for a product that struck my attention. It was a piece of exercising equipment that offered the user many positive benefits. I placed my order online and elected to have the item delivered via special express delivery. It was to take three to five business days to arrive at my residence.
According to my calculations it would have arrived at my destination by the 12th of the month. Wrong. I am still waiting for it to arrive. For the past four business days I have visited the courier’s web site, typed in the tracking number and then read the item’s online history. And that history is not that encouraging.
This morning I visited the site and read that the item had been placed on the delivery van at 8:05 a.m. The expected delivery date was today. However I was also informed that Monday and Tuesday of this week were also scheduled dates of delivery.
Yesterday afternoon at 4:40 p.m. the article was listed as having its delivery date “delayed”. When I dialed the 800 customer service number I waited on-line for 10 minutes and was finally advised to call the local number. I tried that but a recorded message told me to call today. I did this but another recording told me once again to call the 800 number.
This is not aesthetically pleasing . It is downright frustrating. I rescheduled the past two days to accommodate delivery of this parcel.Imagine how I would feel if I had ordered frozen New England lobster and have that order treated in this shabby manner.
The warehouse workers who packed the order at the source and the highway drivers did an excellent job of preparing and transporting the item. It was the local crew that seem to lack the customer service motif that is making it difficult for me.
This is Wednesday morning a little after 11 a.m. I was up this morning a little after 8 a.m. still hopeful that I will receive the package today. The tracking number info listed the item as being on the truck set for delivery for today.
I think the next time I order an item online I will just wait patiently for it to arrive.
I have no great expectations for today but will be delighted if the item arrives.
Alpha numeric numbers are really not that aesthetically pleasing in the business world.
I will post an update when I finally do receive the package. — gc
L A T E U P D A T E :
It is late afternoon and out of frustration I telephoned the courier company. The manager I needed to speak with will be in tomorrow, Thursday. I also contacted the company I purchased the item from. The operator I chatted with told me that after checking my Order Number the item is scheduled to be delivered today January 18th 2017.
As politely as I could I told her that same notation was on the delivery date information on the web site. She asked me to be a bit more patient and call tomorrow if it did not get handled today.
The person I spoke to at the courier service telephoned the driver of the truck with my order on it. I asked her if it will be delivered today. She said she did not know.
At this point of the game that is all I know.
Will update this information as soon as something happens. – gc