Order tracking numbers aesthetically ugly

 

The superior thing, in this as in other departments of life, was to be late. Lateness showed that serene contempt for the illusion we call time which is so necessary to ensure the respect of others and oneself. Only the servile are punctual…Mystery at Geneva” ― Rose Macaulay

The main thrust of this article is both therapeutic and informative. It is dedicated to all those people who have found a bargain online, elected to have the item sent to them by special carrier express , received a special tracking number and then wait nervously by their computer as this non informative 12 digit alphanumeric entity informs them that their order has been delayed in transit again.

On January 7th I watched an infomercial on television  for a product that struck my attention. It was a piece of exercising equipment that offered the user many positive benefits. I placed my order online and elected to have the item delivered via special express delivery. It was to take three to five business days to arrive at my residence. 

According to my calculations it would have arrived at my destination by the 12th of the month. Wrong. I am still waiting for it to arrive. For the past four business days I have visited the courier’s web site, typed in the tracking number and then read the item’s online history. And that history is not that encouraging.

This morning I visited the site and read that the item had been placed on the delivery van at 8:05 a.m. The expected delivery date was today. However I was also informed that Monday and Tuesday of this week were also scheduled dates of delivery.

Yesterday afternoon at 4:40 p.m. the article was listed as having its delivery date “delayed”. When I dialed the 800 customer service number I waited on-line for 10 minutes and was finally advised to call the local number. I tried that but a recorded message told me to call today. I did this but another recording told me once again to call the 800 number.

This is not aesthetically pleasing . It is downright frustrating. I rescheduled the past two days to accommodate delivery of this parcel.Imagine how I would feel if I had ordered frozen New England lobster and have that order treated in this shabby manner.

The warehouse workers who packed the order at the source and the highway drivers did an excellent job of preparing and transporting the item. It was the local crew that seem to lack the customer service motif that is making it difficult for me.

This is Wednesday morning a little after 11 a.m. I was up this morning a little after 8 a.m. still hopeful that I will receive the package today. The tracking number info listed the item as being on the truck set for delivery for today. 

I think the next time I order an item online I will just wait patiently for it to arrive. 

I have no great expectations for today but will be delighted if the item arrives. 

Alpha numeric numbers are really not that aesthetically pleasing in the business world.  

I will post an update when I finally do receive the package.  —  gc

 

L A T E  U P D A T E :

It is late afternoon and out of frustration I telephoned the courier company. The manager I needed to speak with will be in tomorrow, Thursday. I also contacted the company I purchased the item from. The operator I chatted with told me that after checking my Order Number the item is scheduled to be delivered today January 18th 2017.

As politely as I could I told her that same notation was on the delivery date information on the web site. She asked me to be a bit more patient and call tomorrow if it did not get handled today.

The person I spoke to at the courier service telephoned the driver of the truck with my order on it. I asked her if it will be delivered today. She said she did not know.

At this point of the game that is all I know.

Will update this information as soon as something happens.   –  gc

 

https://dailypost.wordpress.com/prompts/aesthetic/

About gc (645 Articles)
Quote of the week: "If you think of yourselves as helpless and ineffectual, it is certain that you will create a despotic government to be your master. The wise despot, therefore, maintains among his subjects a popular sense that they are helpless and ineffectual.-- Frank Herbert quotes .

6 Comments on Order tracking numbers aesthetically ugly

  1. Fingers crossed it will be today.

    Liked by 1 person

    • Thanks Susie.I added some information to my article. I am totally miffed by the incident especially since I paid for the three to five day delivery service. Oh well such is life. Enjoy the day. Take care. 🙂

      Liked by 1 person

  2. I ordered a book on the fifth and just looked up tracking. It gives a long line telling me it may come from the 12-31 of January. Guess I won’t stay home waiting for it😂

    Like

    • I placed my order on January 7th. The express rate indicated three to five business days. That would have been the 17th according to my way of figuring. The major culprit is the local branch of Purolator. I placed a call to the local office this morning and want their feedback. More to come. Enjoy the day. I hope your book arrives soon. 🙂

      Like

  3. sounds like an exercise in futility, Gerry. Sorry to read this. Really sorry you paid extra for the special service that you did not receive.

    Like

    • Good morning Lois. I am an optimist. I am going to make lemonade out of lemons. This experience will help me to hone by reporter skils. I have made several telephone calls this morning and am hopeful I will receive the item today. The company I ordered the item from gave me the regular delivery rate. That is encouraging and they will send a communication to Purolator to investigate the problem. All I can do. Thank you for your email. Enjoy the day. 🙂

      Liked by 1 person

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